We see the different orders by statuses, and they can have all these statuses:
These are the default minimum statuses that the system has. In case of needing more, it is possible to create sub-statuses inside these main statuses.
Incoming: All the new orders that the clients make, who will receive an order confirmation e-mail.
In process: Process between getting the order and delivering the product. .
Completed: All those paid orders whose product has been delivered to the client. The invoice is generated by default in this status, although it can be generated any time before if the client asks for it.
Pending: Orders pending to be processed.
Reservations: Those orders that have in them out of stock products, products pending to be produced or to be received from the supplier.
Unfinished: These are orders from users that are registered as users in the ecommerce, that have products in the basket, but that have left the website. Commercial actions can be done in these cases, like sending a reminding e-mail to users so that they finish the order purchase. LogiCommerce has a template for these e-mails..
Denied : Orders that have been denied by the bank. It only happens in online payments. .
Incidents : Orders that have had some kind of problem, usually a communication error and that remain in this status as there is no answer of denied payment or correct one. These orders must be checked, so it is recommended to have this status highly controlled. It only happens in online payments.
Refund requests : The client wants to return the product and the order refund is solicited.
Refunds : Those orders whose products have been returned by the client. The refunds can be total or partial, and in these cases they generate redressing invoices.
Deleted : Cancelled orders, whether by the client or by the business, for which the commercial agreement was never made. The orders can be eliminated or deleted, although they are archived in this status.
The majority of statuses (and all sub-statuses created by the user) have the possibility to make incoming or outgoing actions. One of these actions is e-mail sending, like the order confirmation e-mail that is sent to the client when he purchases a product (when the order gets to Incoming).