In LogiCommerce’s order cycle, there is a series of statuses where an order can be. Among these different order statuses we can find the incidents status. An order will enter this status when the customer ends the last step of the checkout and is redirected to the payment gateway.
At this moment, the system generates a temporary order under incidents status, and waits for the bank’s response on whether the payment has been placed successfully or not.
When receiving the online payment confirmation, the order will be moved to the incoming order status. In case the payment has been denied, the order will automatically be moved to the denied order status.
There will be as many orders under incidents status as failed payment attempts.
An order under incidents status has the same validity as an unanswered payment attempt.
In case the incidents will be incorrect, it means, the order has been paid correctly in the payment page, but the confirmation notification, for any reason, has not arrive to the eCommerce. The orders can be moved to the Incoming, doing click in to the Complete (each order line has a column with this name) or drag and drop to the Incoming status. When you do that the system will ask you to enter the authorization number (supply it by payment gateway when authorize the operation and where you can search for it in the payment gateway management tool). When you save it, it means that the order is authorize, and it can be move to Incoming orders.